E-Commerce Specialist
REIMAGINE WHAT COFFEE CAN BE. REIMAGINE WHAT YOU CAN BECOME. LET’S GROW TOGETHER.
At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscape for the better.
Exceptional customer experience is what we aspire to offer, and we can only do so by caring for one another, our suppliers, the farmers, and the communities we work with.
People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.
We Inspire, we Care, we Act, and we iNnovate are the four behaviors that reflect who we are and how we interact with one another and with the world around us. We live a culture that is built on the principal belief that individually and collectively we can.
What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.
Position Snapshot
Nespresso Head Office, Athens, Greece (hybrid)
Reporting to: Nespresso E-Commerce Coordinator
Undefined period of time contract. act. rate 100%
Position Summary
Nespresso is the worldwide pioneer and reference for highest quality portioned coffee and is the fastest-growing business in the Nestlé Group. We are currently seeking a highly skilled and motivated E-Commerce Specialist with strong technical expertise to join our dynamic team. As an E-Commerce Specialist, you will play a critical role in developing and maintaining our online Nespresso Boutiques, both in website & mobile, ensuring its optimal functionality, usability, and performance. Your technical proficiency in JavaScript, HTML, and CSS will be instrumental in implementing and customizing various e-commerce solutions, ensuring a seamless and user-friendly experience for our customers
A day in the life of…
The E-Commerce Specialist is responsible to plan and deliver the market’s activity plan both technically & commercially, to drive operations of the E-CommerceB2C channels (Website & Mobile) for the Greek market, also responsible for Cyprus, Bulgaria, Croatia,
Serbia and Slovenia. He/She is responsible for:
- Ensure a best-in-class B2C customer experience & performance through the assessment and optimization of E-Commerce channels (mobile & desktop) in the fields of search, eMerchandising, catalog management, personalization, brand content, services & compliancy.
- Support E-Commerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives, ensuring a consistent, contextual & relevant customer journey across all E-Commerce platforms (including desktop, mobile site and app)
- Ensure an agile, bug free user experience on all digital boutiques, following HQ E-Commerce & Customer Brand guidelines
- Support incident management for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms
- Act as digital operations knowledge & matter expert, providing guidance & recommendations to commercial & marketing teams to deliver a seamless & consistent customer experience across all digital touch points
What will make you successful
- Relevant degree with strong Web knowledge and experience
- At least 2-year experience in digital & E-commerce activities, including Content Management Systems, Front-End Development, eMerchandizing
- Proficient in JavaScript, HTML and CSS
- Knowledge of CMS platform(s) will be considered an asset
- Accuracy, reliability & vigilant attention to detail
- At ease with IT Technologies & architecture
- Proven track record in delivering end to end user experiences in a digital context
- Strong organizational skills
- Project oriented and Innovation minded
- Fluency in Greek and English
- Understanding of Google Analytics is a plus
Why you should apply
Join one of the most successful customer experience teams within Greece! The Nespresso Team has been awarded as the Best Omni Channel Customer Experience team by the National customer service institute in 2021! Our environment is friendly, modern, dynamic and we are proud to represent one of the premium Global Pioneers in coffee!
