Main Purpose:
As a Desktop Support Engineer you will be required to provide effective and skilled IT assistance and will be responsible for supporting and maintaining of all IT-related hardware/software across the region with a primary focus on the base office.
Main tasks also include assisting in the maintenance of all IT Infrastructure, including but not limited to CCTV, UPS/Backup Power, Mobile Phones, Wireless devices installed onsite.
The position provides exposure to a broad range of IT-related projects and activities with a fresh and dynamic team.
Knowledge Skills and Abilities, Key Responsibilities:
Experience:
- 2-4 years of experience in providing End User IT Support within a fast-paced environment. Financial services end user support experience would be advantageous
- a computing qualification (degree or similar)
Ability to demonstrate the following:
- Superb communication and customer service skills. Demonstrable ability to support end users on all levels, as well as collaborate with all levels of IT staff.
- Ability to work independently and exercise deep technical and business judgment in critical IT support functions.
- Strong diagnostic/ troubleshooting skills
- Must have an abiding curiosity and interest in IT.
- Driven to provide superior support and problem resolution.
- Ability to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.
Duties/Areas of Responsibility:
Key responsibilities include:
- Diagnose and resolve day to day technical issues
- Promptly escalate IT issues where necessary
- Responsible for managing Inventory and champion stock control.
- Provide remote support to users in other regions.
- Undertake small to medium-sized IT projects as instructed.
- Provide End User and server support throughout EMEA.
- Support and maintain Server, Network and Server room under instruction from global teams.
- Setting up and configuring new equipment in line with business expectations.
- Enforce and actively work to maintaining global IT standards.
- Provide effective basic user training and new user inductions.
- Install and troubleshoot authorised software.
- Ensuring security and upgrades are applied accurately and kept up to end user equipment.
- Antivirus installation on all end User equipment.
- Responsible for logging and tracking warranty repairs.
- Reporting faults and maintaining records on server and site outages.
- Completing internal user/desk moves including peripherals and printers.
- Patching of network and phones.
- Ensuring neat and well maintained Desks, Meeting, patch and server rooms.
- Ensure all IT equipment in meeting rooms are neat and functional state.
- Complete daily site checks
- Submit weekly reports to the Regional End User Support Manager.
- Requesting and tracking of IT purchases.
- Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment
Key Relationships and Department Overview:
The Desktop Support Engineer reports directly to the Regional End-user Support Manager.
About Us
At the heart of global supply, Trafigura connects vital resources to power and build the world. Through our Oil & Petroleum Products, Gas and Power, and Metals and Minerals, commercial divisions, we use infrastructure, logistics and financing to connect producers and consumers, using our deep understanding of the markets we serve to make supply more efficient, secure and sustainable.
We are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development and prosperity. We are accelerating our investments in renewable energy, including hydrogen, ammonia and other low-carbon energy technologies required for the transition to a low carbon future. And we work with our stakeholders to improve environmental and social standards, bringing greater trust and transparency to global supply chains.
A career at Trafigura offers a gateway to working on some of the most exciting challenges of a rapidly changing world – from helping to optimise supply chains to developing infrastructure and new markets. In a culture that is founded on openness and energy, our people work as part of a multinational, globally connected team and thrive in a fast-paced environment where they can nurture and commercialise bold ideas. Everyone has a voice and is empowered to collaborate across geographies and disciplines to help shape our business and the wider world. We know the importance and value of diversity in our business and we invest in attracting, developing and retaining talent from all backgrounds.
Founded in 1993, Trafigura is one of the largest independent employee-owned commodities groups in the world with over 13,000 people working in 48 countries. The Trafigura Group owns global multi-metals producer Nyrstar; fuel storage and distribution company Puma Energy; and joint ventures Impala Terminals, a port and logistics provider, and Nala Renewables, investing in wind, solar and battery storage projects.
