Product Specialist
MSC Mediterranean Shipping Company is a global leader in the shipping and logistics sector. Founded in 1970 and headquartered in Geneva, Switzerland, MSC is a privately-owned organization driven by the Aponte family. Evolving from a one vessel operation, today MSC is a globally respected business with a fleet of 560 vessels and more than 74,000 staff. With an international integrated Network of road, rail, and sea transport resources – the company prides itself on delivering global Service with local knowledge. Represented in 155 countries, MSC ensures that shippers can talk directly to our representatives, as well as using a variety of e-business solutions for digitalized cargo bookings. Responding to the needs of our customers, MSC is a major driving force behind the evolution of smart containers in our industry, helping to set the standards for digital shipping.
To continue our growth, we are hiring new talents and we are looking for a Product Specialist whose mission is to recommend and facilitate the design, development, testing, roll out, run and evolutions of various modules, to meet the company’s strategic objectives and business requirements. He/she contributes with the Scrum Team and provides support throughout the entire rollout life cycle to ensure that the product meets company’s goals, business needs and requirements.
KEY RESPONSIBILITIES
CONTRIBUTION WITHIN SCRUM TEAM
- Contribute to the definition of the Product Backlog
- Contribute and/or animate pre-grooming sessions with Business
- Contribute to the Product Vision
- Participate to the Sprint Planning, Sprint Review and Sprint Retrospective ceremonies
- Participate to the Product Backlog grooming meetings
- Contribute to the establishment of user stories acceptance Criteria
- Support the Development Team in a daily basis to bring all details needed by the Developers; provide specifications or descriptions of the User Stories.
- Manage the dependencies of the Product Backlog with other Products.
- Contribute to the Definition of Done for the sprint(s)
As tester (in the sprint)
- Design and structure the test plan, test cases in relation to product backlog items
- Pick a user-story from the product backlog that should be tested and build test plan
- Help in refining the requirements (the user stories) by contributing to acceptance tests
- Share with Scrum Team testing best practices
- Execute tests
- Record the results and share with the Scrum Team
As product specialist (in preparing roll out/releases)
- Be an active contributor in the development of training material, processes documentation and Gap Analysis, for production release as well as for migration and transition.
- Support the Key Users in testing activities, providing guidance and listening to their enquiries.
- Post Go Live support, with end users and with Development/Support teams; problem solving with sense of urgency.
ADDITIONAL RESPONSIBILITIES
- Develop a mutually respectful working relationship with all staff to ensure a strong Team effort in all activities.
- Provide timely, complete and accurate responses to all Program Customers’ questions and inquiries in a positive and constructive manner.
- Should keep self-updated with the current trends in the maritime and logistic industry as well as in Project Management methodologies by reading related magazines and periodicals participating in related seminars as required.
QUALIFICATIONS AND EXPERIENCE
(P) = Preferred, (R) = Required
General:
- Workshop management and team building (P)
- Systems and Data Oriented (P)
- Experience in SCRUM teams in similar or Scrum Master role (P)
Technical: (R)
- Understanding client–server application architecture
- Knowledge of Windows Server 2018 configuration
- Ability to write SQL queries
- Proficiency in usage of SQL Server Management Studio
- Experience in software configuration and testing
- Basic knowledge of PowerShell scripting
- Understanding of IT security concepts
Functional:
- Customer Service Oriented (P)
- Requirements and tests management tools (P)
- Data Management (P)
Optional Requirements:
- Shipping or accounting knowledge at a functional or business unit level
- Basic knowledge of Networking, Active Directory
- Previous support experience for Windows services and APIs
Send CV via email grc–careers@msc.com with subject ex ‘Unipi Career office’
