PEOPLE @ FLEXCAR
Our people are our most valuable asset and what keeps us going, so we pay close attention to who we bring onboard. We are an equal opportunity employer and we take pride in celebrating our team’s diversity and inclusion. Therefore, we are looking for genuinely good and motivated people with appropriate ethics that are eager to solve problems and excited to be part of a growing team and company.
POSITION SUMMARY
FlexCar focuses on providing an innovative service and also an excellent customer experience to its clientele. We are, therefore, looking for a motivated Customer Service Representative, who will join our team and act as a liaison between the company and our customers with the goal of always keeping them satisfied by answering questions, providing accurate information, and addressing potential issues.
Responsibilities
- Manage a large amount of incoming/ outgoing calls to existing clients and provide customer support on a daily basis regarding fleet-related issues
- Handle and resolve potential customer complaints by proposing accurate solutions that are in line with companies’ policies and operations
- Keep track of customer interactions and comments by using CRM platforms and also provide feedback to senior management
- Build rapport with clientele and establish trusting relationships that are based on respect
- Perform administrative duties like issuing clients’ contracts, data entry, arranging and scheduling appointments, etc.
- Act proactively to ensure premium customer satisfaction
- Act at all times professionally and maintain a positive attitude towards customers
YOUR PROFILE
- Recent graduate from a top tier University in Greece or abroad in the fields of Marketing, Business, or Economics
- 1-2 years prior experience in customer service is considered a plus
- Excellent command of the Greek/ English language (both written and spoken)
- Exceptional interpersonal skills and ability to coordinate a number of tasks with a wide range of stakeholders within a startup environment
- Customer-first mindset and proven ability to commit to your work
- Computer literacy
- Love for a varied day with a mix of communications, organization, and customer touchpoints
- Can act independently, solve problems by yourself and enjoy going the extra mile to make sure our customers are served perfectly
- Ideally, you are an automotive enthusiast!
WHAT WE OFFER
- Opportunity to work in one of the fastest-growing scaleups in Europe – and be part of the exciting journey that lies ahead
- An ambitious, proven business model that is ready to penetrate other EU markets
- A working environment with an amazing culture that is based on respect, fairness, and transparency
- Competitive salary
