Accounts Receivables and Cash Application Dedicated Customer Professional
Location:
Prague, PR, CZ
Company: ExxonMobil
About us:
ExxonMobil is the largest publicly traded energy company in the world. We are known for our integrity, technological leadership and world-class workforce. Our best known brands are: Exxon, Esso, and Mobil.
Established in 2004, we are celebrating 15 years of providing a stable and collaborative working environment for over 1200 employees in Prague.
A diverse, multinational and friendly environment is what you will discover in ExxonMobil Global Business Center Czechia s.r.o. where we proudly employ over 70 nationalities. Great opportunities for personal and professional career development via job-rotations, trainings, free language courses and collaboration on international projects await you.
Come and pursue a career in Fuels & Lubricants (F&L) department. The leader in finished lubricants, asphalts, specialty products and base stocks. As an…
ACCOUNTS RECEIVABLES & CASH APPLICATION DEDICATED CUSTOMER PROFESSIONAL.
The Accounts Receivables team plays a key role in ensuring that the customer experience is positive, assuring a flawless execution of collections, maintaining a strong business relationship with customers and, cooperating with different departments in order to maintain all processes and sub processes related to the cash collections.
You will:
- Manage accounts receivables according to escalation process, and execute collection procedures:
- Respond to inbound calls or proactively call customers as defined by company guidelines to advise them concerning invoices, payment completion and its consequences
- Responsible for the follow up of invoices until customer payment is received and the receivable is cleared
- Identify root causes and corrective actions and ensure they are implemented.
- Follow up with customers on unapplied payments to identify relevant invoices and apply cash.
- Coordinate all collection efforts until the final decision is made at the CTP meeting
- Identify blocked orders, credit payments and supports resolution process for all types effectively
- Communicate routinely with Credit Function and Sales representatives regarding collection issues, payment trends, pertinent customer information and payment irregularities
- Build strong relationships with your own portfolio of customers
- Active communication with different departments (Customers, Sales, Sales Operations, Internal CS contacts, Operations, Treasurer’s Credit, Controllers)
- Use systems like SAP and CRM on daily basis
- Use email as the primary way of communication with customers (just 20% of your time will be on the phone)
- Meet your customers occasionally
- Have regular trainings and team meetings
- Be involved in different company projects (around 10% of your time)
Your profile:
- At least a High School diploma
- Fluent English and other European language (written and spoken)
- Customer Focus, attention to details, prioritization skills, be a great teammate with the ability to work independently
- Good Issue Diagnosis, Problem solving and analytical skills
- Ability to work in multicultural environment and to balance strategic and operational aspects of the role
- Proficiency in Microsoft Office
- Experience with SAP, basic accounting knowledge and work experience in customer service is an advantage
This awaits you…
A wide range of benefits including an annual bonus, flexible working hours, home-office, lunch allowance, programs for parents, wellness programs (e.g. free in-house massages, fit-stops, refreshments), short-term and long-term savings plan with employee and company contribution, 25 vacation days plus floating days for bank holidays, relocation assistance for candidates from abroad and much more!
To find out more about our company culture and our offices in Prague please visit us on Proudly.cz, https://explore.visiotalent.com/exxonmobil-prague/ and watch https://www.youtube.com/watch?v=Vycqmc2SxM0
WE are looking forward to YOUR application!!!
