Description

The company

Upstream, the leading mobile technology company, provides innovative solutions that offer seamless and secure mobile Internet access to 1.2 billion consumers in high growth markets. Upstream’s Zero-D service provides free access to the internet essentials to 250 million users in Latin America and Africa even when they have run out of data. Its award-winning security platform, Secure-D, in 2019 alone, processed over 1.7 billion mobile transactions, detecting and blocking over 98,000 malicious apps in 20 countries. Upstream’s all-in-one digital marketing platform, One-D, simplifies the digital user acquisition journey by managing the entire recruitment process, including partners and digital marketing channels, and safeguards mobile subscribers against all fraudulent activity. Its team counts 330 people of over 25 nationalities, working from nine offices around the globe. Upstream works with more than 60 mobile operators in over 45 countries in Latin America, Africa, the Middle East and SE Asia.

The role

Upstream is looking for an enthusiastic Technical Support Engineer to join our Technical Support team in Athens, Greece.

As a Technical Support Engineer you will be part of a very competent team responsible for monitoring the entire Upstream infrastructure (hardware, software, applications, etc) that is utilized for the execution of the company’s revenue generating campaigns and ensuring that it is operating without any problems on a 24h/7 basis (3-shifts on rotation). You will be responsible for quickly detecting, resolving and/or escalating any issues that come up and affect the normal operation of the campaign. Finally, you will provide support to internal users, by executing operational tasks, producing reports and troubleshooting, as well as external users, by handling customer complaints and requests.

Your main responsibilities will be:

• • Continuously monitor Upstream’s infrastructure (hardware, software, applications, etc) following standard procedures and utilizing all available tools.
• • Identify and investigate possible errors or problems with swift and accurate response on any errors reported by our systems.
• • Follow standard procedures for proper escalation of all incidents to the relevant second level support teams.
• • Ensure proper recording and closure of all incidents.
• • Prepare accurate and timely standard reports and ensure the quality of the outcome.
• • Complete all operational tasks and ad-hoc requests in a timely manner, ensuring the quality of the results.
• • Provide technical support by properly handling and resolving customer requests/complaints
• • Review and provide feedback on documentation and procedures. Formulate new ideas to improve procedures.

Requirements

The skills we require:

• University degree in Engineering / Computer Science or similar discipline
• Very good communication skills
• Very good knowledge in oral and written English
• Basic knowledge of Unix/Linux systems, utilities and scripting
• Basic SQL knowledge
• Experience in helpdesk support is a plus

You will be an excellent fit for our team if you are:

• Self-driven with ability to take ownership of issues and follow through to resolution
• Reliable and dedicated with clear thinking and strong attention to detail
• Good at troubleshooting and problem solving
• Organized with a structured and methodical work style

Benefits

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.

Follow us on LinkedIn and stay updated on our latest news

Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

Send your CV at hr@upstreamsystems.com or apply through our website https://www.upstreamsystems.com/careers/apply-for-a-job/

• Απόφοιτος Πληροφορικής, Τεχνολογικής Επιστήμης Υπολογιστών ή σχετικής κατεύθυνσης.
• Επικοινωνιακές ικανότητες, ομαδικότητα, & οργανωτική συμπεριφορά.
• Προϋπηρεσία τεχνικής κατάρτισης στη διάγνωση & επίλυση προβλημάτων.
• Καλή γνώση χειρισμού και εγκατάστασης υπολογιστών, περιφερειακών δικτυακών συσκευών και υποδομών.
• Εμπειρία σε τεχνολογίες απομακρυσμένης υποστήριξης.
• Άριστη γνώση στην χρήση εφαρμογών Η/Υ (Microsoft Office κλπ.).
• Πολύ καλή γνώση τεχνολογιών (Network, Wireless, Cisco VoIP, LAN, VLAN).
• Πολύ καλή γνώση τεχνολογιών system, domain & mail servers (Microsoft based).
• Εμπειρία σε προϊόντα Security (Firewall , AntiSpam, Web Filtering).
• Γνώσεις administration σε Server Virtualization.
• Πολύ καλή γνώση τεχνολογιών δικτυακών συσκευών (Printers κλπ.).
• καλή γνώση της Αγγλικής Γλώσσας.
• Εκπληρωμένες Στρατιωτικές Υποχρεώσεις.

• Ευχάριστο εργασιακό περιβάλλον.
• Προοπτικές εξέλιξης.
• Εκπαίδευση και υποστήριξη για την εκκίνηση εργασιών, και την καλύτερη εξοικείωση.

• Software Engineers, C++, for AUTOMOTIVE

• a talented software engineer, passionate about C++,
• willing to take on challenges,
• an analytical-, problem solving- and quantitative ability,
• able to adapt quickly to new and challenging technical and business related environments
• a fast learner, able to work independently,
• a team player, with strong communication skills, able to cooperate with others within a multi-national environment,
• flexible enough to work in a fast paced environment, according to the customer’s mentality,
• willing to be part of a very dynamically working company,

• University Degree in Computer Science, Electrical-/ Electronics Engineering or relevant discipline
• Experience with C++
• Experience with OO- principles (multithreading, design patterns)
• Experience with Linux
• Processes orientation, willing to learn and follow SW development processes
• Strong oral and written communication skills in English

• Experienced in one or more of the following programming languages: C, Python
• Experience with the following OS: Windows, Android
• Experience with SW development processes: e.g. agile, V-model, CMMI
• Experienced in Automotive (Navigation, ADAS, Autonomous Driving)
• Experience with real-time algorithms, e.g. for vehicle control

• Ability to stay abroad (Germany) for 1-2 weeks, during the enabling period
• Ability to travel abroad, as needed ( < 10%)
• Participation in a technical test and a technical interview

• Continuous learning opportunities for professional software development of large scale project and software development processes along the software development lifecycle
• a competitive remuneration package, based on qualification / experience
• Private health insurance on the company’s group program
• Training budget
• Excellent working environment and work-life balance
• Centrally located, proximity to public transport lines
• work in a challenging multinational environment.

Junior Researcher

• Development of Market analysis and Business plans defining how results can be implemented.
• Development of Dissemination plan to ensure communication of products & services to proper stakeholders.
• Day-to-day Project Admin tasks (delivery deadlines, reporting, communication with partners, contracts and amendments, etc.)
• Planning and tracking project schedule
• Supervise and execute project related tasks
• Reporting on both technical and management level on the projects on the level of deliverables, technical and management reports

• Possess a Bachelor degree in Finance/Marketing/Business Administration or related area and be familiar with the latest technological developments in sustainability/renewable energies
• Be fluent in English (both written and oral)
• Have excellent command of Microsoft Office tools (Word, Excel, PowerPoint)
• Be able to manage him(her)self well

• Competitive salary
• Possibility for full or part-time contract
• A great opportunity to grow in an attractive sector and work in an innovative environment

Περισσότερες Πληροφορίες