Dedicated Customer Professional with French
Prague, PR, CZ
- Act as a central point for all relevant functions, such as supply chain, logistics, manufacturing, sales and external partners
- Be responsible for your customer portfolio from order placement until the delivery has been made
- Support and troubleshoot mainly logistic issues of your customers
- Build strong relationships with your own portfolio of customers
- Active communication with different departments (Customers, Sales, Sales Operations, Internal CS contacts, Operations, Treasurer’s Credit, Controllers)
- Use systems like SAP and CRM on daily basis
- Use email as the primary way of communication with customers (just 20% of your time will be on the phone)
- Meet your customers occasionally
- Have regular trainings and team meetings
- Be involved in various company projects (around 10% of your time)
- At least a High School diploma
- Fluent English and French (written and spoken)
- Customer Focus, attention to details, prioritization skills, be a great teammate with the ability to work independently
- Good Issue Diagnosis and Resolution skills
- Ability to work in multinational environment and to balance strategic and operational aspects of role
- Proficiency in Microsoft Office
- Experience with SAP and Work experience in customer service is an advantage



