ROLE SUMMARY

Pfizer’s belief is that all people deserve to live healthy lives. This drives our desire to provide access to medicines that are safe, effective, and affordable. We advance breakthroughs that change patients’ lives and increasingly there is a digital component to the interactions we have with patients and their health care professionals.

Pfizer’s Digital Solutions and Enablement (DSE) team develop, launch and support all externally facing digital (web, mobile, omni-channel, & device) products, platforms, services, and experiences, servicing all external customer types at Pfizer.

Opportunities exist in DSE across many disciplines including web, cloud, open source, mobile hybrid, mobile native, artificial intelligence and the electronic medical record (EMR) space.

We aim to ensure that every health system stakeholder is given easy access to the information and tools they need to manage the best possible outcome for patients. We empower our stakeholders with experiences that support the detection, diagnosis, access and adherence of patients in their health journeys.  

We seek qualified individuals to join us in our mission to advance breakthroughs that change patients’ lives by ensuring they have access to quality healthcare services and Pfizer’s medicines and vaccines.

As a DSE Test Automation Engineer, you will be responsible for the design and execution of the testing effort on a project or product team.  This includes

• documenting test plans
• building and executing comprehensive suites of automated test cases for newly integrated features
• reporting defects and following up to ensure they are addressed
• documenting test evidence for validated systems
• maintaining the automation framework
• evaluating test cases for inclusion in regression test suites
• contributing to development of tool sets to enhance QA and Testing Strategy.

You will manage and apply all appropriate test metrics for the product/solution to track progress towards our quality targets.

You will be an integral part of the delivery teams and squads, with a primary focus on software testing and quality control.

You will be a self-motivated, detail-orientated team player who enjoys both technical and creative challenges within a fast-paced agile environment.

ROLE RESPONSIBILITIES

Your primary responsibilities will be reviewing software testing requirements, development and execution of test plans and test cases with a strong emphasis on using code and automation to shorten the test cycle in line with DSE test strategy.

You will need to be able to integrate and work in a proactive manner with both cross-functional Agile or Waterfall delivery teams and perform estimation, planning and execution for all testing activities.

You will need to own test automated scripts cycle (design, development, execution and maintenance) and produce test plans with clearly stated procedures and success criteria.

You will need to ensure all development tasks meet quality criteria through test strategy/planning, test execution, quality assurance and issue tracking.

You will need to analyze test failures and work with development to mitigate/resolve any issues.

You will need to report all testing related metrics on time with due diligence.

You will need to be able to contribute to software validation documentation in support of Good Clinical/Manufacturing Practice (GxP) and Software Medical Device (SMD) development.  Documentation will include requirements/design/test matrix, documented test steps, and test evidence that can be referenced as part of regulatory body software audit activity.

You will need to establish strong relationships within your delivery teams and make the decisions that will improve/simplify testing to meet our objectives.

BASIC QUALIFICATIONS / EXPERIENCE

Minimum of 5-7 years of Test specific experience which includes the following: hands on test automation, test case design, test case execution, system testing, integration testing, regression testing and bug management.

Relevant experience as an information technology professional in roles such as a test engineer, software developer, database administrator, computer engineer, or engineering lead.

Experience creating and leading the implementation of test automation strategies for new software projects as well as legacy applications

Experience defining the scope of testing for Manual and Automation within the context of each sprint/release and delivery.

A history of working in agile, lean and/or continuous delivery development teams

Experience testing cloud-based applications in AWS and/or other PaaS/SaaS platforms

Hands-on technical experience in designing and building test automation frameworks in a broad range of languages and technologies that are suitable for testing applications developed in PHP (Drupal, Laravel), Javascript (Vue, Angular, Ionic), Java (Mulesoft) and Python e.g. Selenium, PHPUnit, PyTest, Jmeter, JUnit and frameworks such as Behave, Serenity, Jasmine, Protractor, Appium.

Experience using bug management tools (e.g., Jira), test management tools (e.g., Test Rail) and collaboration tools (e.g., Confluence, Sharepoint). Ideally, including plugins such as Zephyr or Xray.

Good knowledge of using and automating integrations with test clouds such as Browserstack, Saucelabs, Xamarin

PREFERRED QUALIFICATIONS

As above and including Bachelor of Science degree in Information Management, Computer Science, Engineering, Technology Management or relevant disciplines.

Experience with software testing in regulated industries and the production of documentation in support of regulatory compliance.

OVERALL:

A proven track record in software testing.  Thorough knowledge of structured test methods and delivery processes (including waterfall and agile methodologies).  Detailed knowledge of both manual and automated testing along with automation framework definition.

Detail oriented, persistent, strong desire to produce quality applications focused on user experience. If you have read this, please ensure that your application features the word Abracadabra in bold in an obvious place of your choosing so that we know you have read this far in detail.

Able to organize, manage and prioritize own workload as well as for others to ensure deadlines are met.

Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences.

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ROLE SUMMARY

The Digital Solutions and Enablement team are accountable for the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, platforms, services, and experiences, servicing all external customer types at Pfizer.

In addition, the DS&E team is accountable for our Marketing Technology (Martech stack) inclusive of Digital Platforms, Digital Channel Enablement, Content Integration, and Marketing/Marketer Tools and for driving Digital Enablement within Pfizer, including Robotic Process Automation, Intelligent Assistants and Workforce Productivity tools.

The Operations and Support Lead is responsible for the end to end support of various digital application solutions globally with over 100 markets supported in production with varying compliance requirements by country and language.  The Operations and Support Lead must be a team player with the ability to collaborate with all members of the DS&E, Digital Platforms and GDO, including engineering and product owners, and must actively manage the vendor agreements to ensure Pfizer is getting the quality and responsiveness required to ensure high quality outcomes for our customers.

The Operations and Support Lead must ensure that Pfizer’s Digital Solutions are always on, reliable, scalable and of the highest quality possible while maintaining efficiency and long-term sustainability.  Key to the success of this role is the ability to influence a culture of quality and continuous improvement throughout the Digital Solutions & Enablement team from early project planning through to delivery and sustainable operations.  A successful candidate will have both technical, leadership and interpersonal skills required to create a sustainable environment of collaboration across multiple teams at Pfizer.

The Operations and Support Lead must be able to manage critical situations when they do arise through thoughtful planning of vendor management, and communications approach.  The operations lead must also ensure that all outages and production issues reported have a full root cause analysis completed and drive towards constant improvement.  Success in this role will be measured not just by uptime and outage reports, but the culture of quality that is created throughout the Solution teams.  Finally, the role will require excellent financial management capability with responsibility for a multi-million-dollar budget and multiple managed service contracts.

The Global Digital Operations organization works within a Scaled Agile Framework (SAFe) environment with a DevOps culture of Continuous Improvement.    It will be critical for the individual in this role to align to both the framework and the culture of the organization and seek to continuously optimize and automate processes within the “Shift-Left” model established by our team.

A key success metric will be the overall reduction of tickets within each of the service categories as aligned to ratios of assets, e.g. Number of Tickets per Site.     Additional success criteria will be both tracking and reporting of personal and team ideas on how to increase efficiencies anywhere within the organization.   A demonstrable track record of continuous improvement is key.

ROLE RESPONSIBILITIES

• Alignment with Engineering, Solution Delivery, L1-L4 Leads

Works closely with platform engineering and development teams to ensure continuous knowledge transfer and alignment with solution requirements and capabilities.Partners with DevOps leads to establish clear feedback loop processes and metrics between operations responsibilities and develop team expectations, including providing feedback of improvements / changes needed to support efficient operations processes.

• Vendor Management

Direct management responsibilities for vendor relations associated with contracted resources and licensed services.Based on division of responsibilities within the organization, will be responsible for managing vendor Quarterly Business Reports (QBR) meetings and will align to standardize on metrics across the organization.Will continually strive for optimal performance of vendor resources both in delivery of contracted services and cost-efficient operations.

• Financial Management

Will contribute to either direct or consolidated managed service agreements for the roles specific areas of responsibility.Will ensure that monthly invoicing is closely tracked to ensure alignment with services delivered.Will continually seek to optimize processes and tools to improve financial efficiency.

• L3/L4 Support Services

Ability to support > 100 digital assets for in a consistent manner with consistent quality of service while fully engaging with L1/L2 support teams.Establish service tiers as appropriate and ensure the elimination of unneeded infrastructure and process.

Ensure that any and all reported bugs within the areas of responsibility are resolved in a timely manner and with attention on prevention of recurrence.

• Support DevOps / Shift-Left Framework

Builds out process, methodology and tracking to assist in accelerating support on-boarding and DevOps engagement.

• Additional projects and efforts as assigned.

BASIC QUALIFICATIONS

Relevant experience as an information technology professional in roles such as a software developer, technical project manager, systems administrator, database administrator, systems engineer, computer engineer or support specialist, engineering lead, technical team lead. Experience managing teams of contract or colleague resources.

Experience operating in a large multi skilled operations team.

Experience with large scale deployments of Drupal or Open Source CMS websites and AWS frameworks. Experience with hybrid and native apps and shared component libraries. Experience with Marketing Automation platforms such as Marketo and other complex digital technology platforms requiring a broad mix of skilled and commodity resources to manage them.

Minimum of 8 years of experience with increasing responsibility designing, delivering, and maintaining large-scale, global systems & platforms.

PREFERRED QUALIFICATIONS

As above and including Bachelor of Science degree in Information Management, Computer Science, Engineering, Technology Management or relevant disciplines.

OVERALL:

Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences.

Ability to work with others in a constructive and collaborative manner & able to influence resources outside of immediate span of control.

Ability to lead in a complex, matrix environment with geographically distributed resources.

Excellent skills in analysis, critical thinking and planning, oral and written communication, consensus building, facilitation, negotiation and the ability to readily learn a new business area.

Proven capability handling large scale, enterprise software requirements definition, designs and implementations in a global 24/7 environment.

Technology solutions delivery in a pharmaceutical or regulated environment a bonus.

PHYSICAL/MENTAL REQUIREMENTS

No specific requirements

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POSITION SUMMARY

The RPA Service Delivery Manager (SDM) in this position will provide functional and technical expertise to support Pfizer’s Robotic Processing Automations supporting GFS/Finance. The incumbent will be accountable for the management of the production support service, with a particular goal of driving the technical resolution of critical issues related to RPA infrastructure or target application team involved in the automations. The SDM is responsible and accountable for the overall quality of support for RPA and its related applications as well as ensuring successful month-ends and year-end financial closing processes.

The Finance RPA SDM will lead support efforts for RPA and its related target applications in the Finance BT portfolio also including target systems outside the Finance BT. S/he will serve as liaison between the support team, the business and BT stakeholders for issue resolution for any automation issues.  The SDM will be the single point of contact for RPA performance and will be responsible for managing and reporting on One BT processes (incident management, problem management, etc.) for the assigned functional areas. The lead will ensure that appropriate support transition activities are executed to transition from Deployment/Project hypercare to long term support as managed by the Managed Service Provider. This role will be involved working across the project while working on continuing to help build the RPA Service.

POSITION RESPONSIBILITIES

• Solid understanding of SAP, E1, EPM, Ariba and its related applications and functional areas within Finance and all activities carried out by the associated managed services team
• Manage and report on One BT processes (incident management, problem management, etc.), with a specific focus on problem management and root cause analysis
• Participate in the creation and management of processes and procedures needed to support the global environment
• Review service performance and work with the team to implement service improvement plans as required to ensure a high level of quality support
• Identify continuous improvement (CI) opportunities and appropriately engage the teams to implement CI initiatives
• Serve as liaison between the support team, the business and other BT teams for issue resolution
• Ensure alignment with configuration management processes for all applications in scope
• Ensure that appropriate support transition activities are executed to transition from deployment/project hypercare to long term support as managed by the Managed Service Provider (MSP)
• Ensure resolution of all incident management (IM) tickets as reported by the business
• Ensure timely completion of Service Requests (SR) for the routine maintenance of systems in scope
• Manage and provide oversight of system monitoring activities, change control processes and periodic reviews
• Manage SOX Periodic Reviews ensuring that the system remains in a validated state
• Participate in the Corporate Audits for RPA providing support from a BT perspective
• Manage the software/maintenance licenses for RPA around the world
• Manage Disaster Recovery plans or DR Run book and execution activities
• Provide Service Delivery Reviews to key stakeholders on a periodic basis
• Possess ability to troubleshoot/diagnose an issue (at the database, operating system, client and application level), understand root cause and guide clients through corrective steps as needed

ORGANIZATIONAL RELATIONSHIPS

Work / partner with:

• Service Center team to improve KPIs in Incident management, CSAT, SLAs, OLA metrics
• Client Architecture, Engineering and regional delivery teams to understand requirements from a broad range of internal client stakeholders and develop new services or service options within the Finance BT framework as required
• Various BT teams such as ERP, BTI, Global Command Center (GCC), etc., to resolve issues, identify opportunities for continuous improvement, etc.
• Interact with Blue Prism product vendor for timely resolution of bugs as well as on new functional and technical enhancements
• Regional client partners on delivering key strategic projects

RESOURCES MANAGED

Organization Accountability

• Contractors from the Managed Service Provider will be reporting into this position

Financial Accountability

• None

EDUCATION AND EXPERIENCE

Minimum of 6-10 years in a related area

Familiarity with SOX environments

Familiarity with GXP regulations

Education:

• Bachelor’s degree – Required
• Computer Science, or similar sciences, Degree – Preferred

TECHNICAL SKILLS REQUIREMENTS

Indicate the technical skills required and/or preferred, as applicable.

• An understanding of Information Technology Service Management (ITSM) processes and procedures is required, as is familiarity with help desk, service desk, etc.
• Strong process and procedure skills, most particularly regarding incident, problem, change and configuration management.
• Experience with performing and coordinating technical root cause analysis and trend analysis.
• Experience supporting the implementation of IT solutions.
• Prior experience managing production support per Service Level Agreements.
• Demonstrated ability to perform technical project management.
• Experience and a measurable track record in service management in an outsourced environment.
• Excellent verbal and written communications skills and the ability to effectively communicate with the appropriate project stakeholders and senior business leadership.
• Ability to collaborate with vendor partners / project teams.
• Ability to interact effectively with people at all levels of the organization that possesses varying levels of technical expertise.
• Ability to work independently with minimal supervision and manage multiple priorities.
• Demonstrated ability to articulate technical concepts to non-technical personnel.
• An equitable balance between basic managerial skills, service management focus and business acumen.
• Must be familiar with ITIL methodologies and have exposure to Six Sigma or Lean Six Sigma.
• Must have the ability to work across multiple concurrent operations and projects and be flexible to adapt to changing priorities.
• Ability to lead diverse teams toward identifying various potential causes of a major issue with application performance/down time
• Understanding of multiple operating systems, databases, including Windows, SQL Server, AWS,

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Pfizer’s belief is that all people deserve to live healthy lives. This drives our desire to provide access to medicines that are safe, effective, and affordable. We advance breakthroughs that change patients’ lives and increasingly there is a digital component to the interactions we have with patients and their health care professionals.

Pfizer’s Digital Solutions and Enablement (DSE) team develop, launch and support all externally facing digital (web, mobile, omni-channel, & device) products, platforms, services, and experiences, servicing all external customer types at Pfizer.

Opportunities exist in DSE across many disciplines including web, cloud, open source, mobile hybrid, mobile native, artificial intelligence and the electronic medical record (EMR) space.

We aim to ensure that every health system stakeholder is given easy access to the information and tools they need to manage the best possible outcome for patients. We empower our stakeholders with experiences that support the detection, diagnosis, access and adherence of patients in their health journeys.  

We invite you to join us in our mission to advance breakthroughs that change patients’ lives by ensuring they have access to quality healthcare services and Pfizer’s medicines and vaccines.

ROLE SUMMARY

As a Digital Solutions Developer you will be responsible for delivering high quality software and solutions.  This role requires collaboration across the team of other engineers, analysts, user experience and managers.  It also requires the ability to work independently with a focus on high quality deliverables and a strong sense of accountability.  It will also require a desire for continuous learning and staying current with the rapidly evolving technology landscape.

ROLE RESPONSIBILITIES

• Develop, maintain and improve new and existing software solutions
• Collaborate closely with other engineers and team leaders to become a valued member of a, cross-functional team
• Deliver high quality code and solutions with a strong sense of accountability
• Clearly and regularly communicate with management and technical support colleagues

BEHAVIOURS AND CAPABILITIES

• The ability to communicate ideas, problems and the ability to build relationships with colleagues on your team and other teams
• An understanding of Agile software development and comfort working in an environment where change and reprioritization occurs
• Ability to work independently and multi-task effectively
• Attention to detail with high standards of quality and customer value If you have read this, please ensure that your application features the word “Abracadabra” in bold in an obvious place of your choosing so that we know you have read this far in detail.
• Self-motivated and proactive with the ability to take ownership of issues and raise with your manager as needed
• Strong desire for continuous learning, new experiences and practicing new skills

QUALIFICATIONS / EXPERIENCE

• MINIMUM: BS/MS in Computer Science, Engineering or related field and relevant technical experience with emphasis on software development and maintenance.
• 0-2 years of experience in web and software development using basic web technologies, such as REST APIs, HTML, CSS and JavaScript

PREFERRED QUALIFICATIONS

• Understanding of cloud application architectures
• Understanding of Agile / DevOps

We are looking for a mix of front-end / back-end or full-stack developers/engineers. We will be seeking an ability to code with some of the following.

• EITHER front-end experience with modern frameworks such as Angular.js, Vue.js, Ionic, Node.js
• OR back end experience with frameworks such as PHP, Python, Laravel, Symfony
• OR candidates with a mix of the above

PHYSICAL/MENTAL REQUIREMENTS

• Requires prolonged periods of sitting or standing
• Primarily computer-based work

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Minimal travel may be required.  Ability to meet via WebEx with team members in other offices and\or regions during off-hours as needed.

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ROLE SUMMARY

Are you interested in being at the forefront of Pfizer’s digital transformation?  Are you an individual that thrives in a dynamic, collaborative environment?  The Analytic Innovation team within Pfizer’s Analytic Informatics and Business Intelligence drives rapid prototyping and design thinking to develop and scale new innovative analytic capabilities.  The analytics platform support engineer will be part of this high performing team to help develop and build the Advanced Analytics Platform that will accelerate analytics-informed decision making across the enterprise.

ROLE RESPONSIBILITIES

• Provide data and software engineering support to turn ideas or specifications into platform features
• Ability to tackle diverse problems that range from platform performance to usability
• Assist in researching and testing new technologies and approaches

BASIC QUALIFICATIONS

• BS in an Engineering or advanced analytics field
• Working proficiency with a programming language (R, Python)
• Experience working with SQL and relational database
• Proficiency with Unix and Unix shell scripting
• Excellent problem-solving skills with a curiosity for learning new technologies/ approaches
• Familiar with technologies such as Angular.JS and React.JS

PREFERRED QUALIFICATIONS

• Ability to thrive in a dynamic, collaborative environment.
• Ability to be resourceful and autonomous, while also process-oriented.

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