Το CONTACT CENTER , μέλους του ομίλου ICAP OUTSOURCING SOLUTIONS, με ηγετική θέση στον τομέα της Εξυπηρέτησης Πελατών και μακροχρόνια πορεία αναζητά εργαζόμενους για τη στελέχωση των τμημάτων εξυπηρέτησης πελατών σε έργα διαχείρισης e-shops, ενέργειας και τηλεπικοινωνιών.  Η εταιρεία προσφέρει full time ή part time απασχόληση με ευέλικτα ωράρια στα κεντρικά της γραφεία στη Καλλιθέα. Αρμοδιότητες

• Εξυπηρέτηση πελατών μέσω τηλεφώνου, email και chat
• Τηλεφωνική Εξυπηρέτηση πελατών σχετικά μεπροϊόντα και υπηρεσίες ψηφιακής τεχνολογίας
• Διαχείριση αιτημάτων μέσω εισερχόμενων κλήσεων
• Καταχώρηση στοιχείων και αιτημάτων πελατών
• Διαχείριση παραπόνων

Απαραίτητα Προσόντα Υποψηφίου

• Απολυτήριο Δευτεροβάθμιας Εκπαίδευσης ή Απόφοιτος ΑΕΙ/ΤΕΙ/ΙΕΚ
• Πολύ καλή γνώση χειρισμού Η/Υ
• Άνεση και ευγένεια στην επικοινωνία προφορικά και γραπτά
• Πελατοκεντρική νοοτροπία με έμφαση στο αποτέλεσμα
• Πνεύμα ομαδικότητας

Η εταιρεία παρέχει:

• Ανταγωνιστικό πακέτο σταθερών αποδοχών
• Διαρκή εκπαίδευση
• Εξαιρετικό περιβάλλον εργασίας
• Προοπτικές εξέλιξης σε ένα μεγάλο διεθνή οργανισμό
• Bonus παραγωγικότητας
• Εύκολη πρόσβαση στο χώρο με τα μέσα μαζικής μεταφοράς

  Αποστολή βιογραφικών στο alvlachou@icap.gr

Το Contact Center, μέλος του Ομίλου ICAP Outsourcing Solutions , με ηγετική θέση στον τομέα της Εξυπηρέτησης Πελατών και μακροχρόνια πορεία, αναζητά υποψηφίους για τη θέση του Εκπροσώπου Εξυπηρέτησης και ανάπτυξης πελατολογίου για λογαριασμό πελάτη της στον τομέα της ενέργειας για part-time ή full time απασχόληση με ευέλικτο ωράριο στο Μαρούσι. Αρμοδιότητες

• Κατανόηση των αναγκών των πελατών για την προώθηση ολοκληρωμένων λύσεων
• Συνεχής υποστήριξη των πελατών και επίλυση τυχόν προβλημάτων
• After sales service
• Διαχείριση και ανανέωση υπάρχοντος πελατολογίου
• Αναζήτηση νέου πελατολογίου

Προσόντα Υποψηφίου:

• Απόφοιτος Λυκείου  ή ΑΕΙ/ΤΕΙ/ΙΕΚ
• Πολύ καλή γνώση χειρισμού Η/Υ
• Άνεση και ευγένεια στην επικοινωνία
• Πελατοκεντρική νοοτροπία με έμφαση στο αποτέλεσμα
• Πνεύμα ομαδικότητας

Η  εταιρεία παρέχει:

• Ανταγωνιστικό πακέτο σταθερών αποδοχών
• Bonus παραγωγικότητας
• Διαρκή εκπαίδευση
• Φιλικό περιβάλλον εργασίας
• Προοπτικές εξέλιξης σε ένα μεγάλο διεθνή οργανισμό
• Εύκολη πρόσβαση με τα Μέσα Μαζικής Μεταφοράς

Αποστολή βιογραφικού στο alvlachou@icap.gr

Introduction As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results. Your Role and Responsibilities As an IBM Consulting Consultant, you’ll have the opportunity to join IBM Associate program – a development program designed to provide the full-spectrum of structured training, development, and practical experience necessary to successfully launch and accelerate your career. You’ll immediately contribute to top clients in collaboration with smart people in a dynamic environment You’ll work on projects that help clients integrate process, technology and information to increase effectiveness, reduce costs. You’ll have the opportunity to master new skills, work across different disciplines and move into new challenges You’ll have the possibility to growth responsabilities for delivering Functional and Process designs for SAP/Salesforce reporting based solutions. This is your opportunity to join the world’s leading SAP integrator and transform some of the most influential and creative organizations. You’ll be part of an award-winning SAP/SALESFORCE Consulting team, benefiting from world-wide knowledge sharing and leading-edge technology. Join us now! Required Technical and Professional Expertise Graduate from Computer Science, Engineering, Mathematics, Physics, or any other related field. A MBA or Msc in business will be appreciated – Eager to continuously embrace new challenges, able to perform without full experience and always interested in learning the new – Authorized to work in Greece – English and Greek- fluent – Ability to work in projects across Europe Ability to work independently and in a team environment Organizational, problem solving, and time management abilities Attitude and interest in a Consultant career . Malecandidates should have completed the military service Preferred Technical and Professional Expertise MBA or Msc in Business/Finance/PM or other business field will be appreciated

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Introduction As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results. Your Role and Responsibilities As an IBM Consulting Consultant, you’ll have the opportunity to join IBM Associate program – a development program designed to provide the full-spectrum of structured training, development, and practical experience necessary to successfully launch and accelerate your career. You’ll immediately contribute to top clients in collaboration with smart people in a dynamic environment You’ll work on projects that help clients integrate process, technology and information to increase effectiveness, reduce costs. You’ll have the opportunity to master new skills, work across different disciplines and move into new challenges You’ll have the possibility to growth responsabilities for delivering Functional and Process designs for SAP/Salesforce reporting based solutions. This is your opportunity to join the world’s leading SAP integrator and transform some of the most influential and creative organizations. You’ll be part of an award-winning SAP/SALESFORCE Consulting team, benefiting from world-wide knowledge sharing and leading-edge technology. Join us now! Required Technical and Professional Expertise Graduate from Computer Science, Engineering, Mathematics, Physics, or any other related field. A MBA or Msc in business will be appreciated – Eager to continuously embrace new challenges, able to perform without full experience and always interested in learning the new – Authorized to work in Greece – English and Greek- fluent – Ability to work in projects across Europe Ability to work independently and in a team environment Organizational, problem solving, and time management abilities Attitude and interest in a Consultant career . Male candidates should have completed the military service Preferred Technical and Professional Expertise MBA or Msc in Business/Finance/PM or other business field will be appreciated

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Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk. Your Role and Responsibilities As an associate at D&TT you will become part of one of our integrated teams, depending on your profile, where you will work from the very beginning on real projects, with clients and real business situations, looking for innovative solutions. If your profile is data-oriented, with us you will design architectures from modern Datalake & Big Data architectures to traditional Data Warehouse & BI , work on designing and implementing data engineering processes, definition of data ecosystems, governance flows, cognitive architectures or AS-IS vs TO-BE analysis of solutions. If your profile is oriented to Data Analysis, with us you will analyse and design reporting solutions which will server hundreds of business users and decision makers, work on implementing reports, dashboards and user stories using a variety of tools like PowerBI, Tableau, Cognos Analytics, etc. If your profile is oriented to Data Science, you will be able to work on advanced analytics solutions with the creation of disruptive models and algorithms, ideation of solutions, search for insights in data, construction of knowledge based on data, etc. If your profile is oriented to Artificial Intelligence, you will be able to work on content processing solutions in images, videos or unstructured content or with the latest technology solutions based on neural networks and deep learning for the development of omnichannel conversational assistants and who knows, maybe you could become to reality “Jarvis”. All this, related to the most innovative technologies, as well as working with the leading companies in the sector. Required Technical and Professional Expertise Graduate from Computer Science, Engineering, Mathematics, Statistics,Physics, or any other related field. – Eager to continuously embrace new challenges, able to perform without full experience and always interested in learning the new – Authorized to work in Greece – English and Greek- fluent – Ability to work in projects across Europe Ability to work independently and in a team environment Organizational, problem solving, and time management abilities Attitude and interest in a Consultant career . Malec andidates should have completed the military service Preferred Technical and Professional Expertise Some techncial Knowledge in the below areas will be highly appreciated : – R, Python, Scala, Java – Data analysis, Data mining, Machine learning modelling, Deep Learning Modeling – Hadoop, Spark, Kafka – SQL, MongoDB, Hive – SPSS, Tableau, etc. – Cloud Services (IBM Cloud, Azure, AWS, etc.)

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Introduction IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs. Your Role and Responsibilities Come help us usher clients into a new age of future-looking technology. You’ll be assisting clients in the selection, implementation, and support of applications, methodology, and tools. You will directly help clients modernize their business to AWS, Azure, Google, IBM or hybrid cloud. You will participate in projects that migrate customized applications and solutions using your knowledge of public cloud components and services, and your experience in Java Enterprise, frameworks and microservice patterns. You will lead IBM Consulting into the future by translating system requirements into the migration of systems in an agile environment. The success of IBM Consulting is in your hands as you transform vital business. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. You’ll be trained up to perform as an expert on existing and/or new applications specialized around things like Cloud, Blockchain, DevOp, Enterprise Applications, and Mobile. Required Technical and Professional Expertise Graduate from Computer Science or Engineering with experience in java and in Springboot microservices. Exposure in Cloud native applications, Containerisation, Docker, Kubernetes, RedHat OpenShift. Node.js and frontend technologies would be considered an advantage. – Eager to continuously embrace new challenges, able to perform without full experience and always interested in learning the new – Authorized to work in Greece – English and Greek- fluent – Ability to work in projects across Europe Ability to work independently and in a team environment Organizational, problem solving, and time management abilities Male candidates must have completed their military service, where applicable Preferred Technical and Professional Expertise

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Για λογαριασμό του πρώτου γραφείου της μεγαλύτερης Aσφαλιστικής Εταιρείας στην Ελλάδα, αναζητάμε νέα και δραστήρια άτομα για τη στελέχωση τηλεφωνικού τμήματος. Οι κάτοχοι της θέσης θα είναι υπεύθυνοι για την τηλεφωνική ενημέρωση και προώθηση νέων προϊόντων και υπηρεσιών με βάση τις εξειδικευμένες ανάγκες των πελατών.  Περιγραφή Θέσης:

• Πραγματοποίηση εξερχόμενων κλήσεων με σκοπό την ενημέρωση υφιστάμενου πελατολογίου και προώθηση νέων προϊόντων και υπηρεσιών
• Διενέργεια ερευνών ικανοποίησης πελατών
• Καταγραφή και τήρηση πληροφοριών πελατών σε αρχείο.

Απαραίτητα Προσόντα 

• Απόφοιτοι Λυκείου/ΙΕΚ/ΤΕΙ/ΑΕΙ
• Ευχέρεια στην χρήση Η/Υ
• Προϋπηρεσία στις πωλήσεις ιδιαίτερα σε χρηματοοικονομικό και χρηματιστηριακό τομέα θα εκτιμηθεί
• Επικοινωνιακές και διαπραγμετευτικές δεξιότητες
• Επίτευξη στόχων

Προσφέρονται

• Σταθερές μηνιαίες αποδοχές
• Υψηλά μηνιαία Bonus παραγωγικότητας
• Ευέλικτο ωράριο
• Προοπτικές εξελιξης
• Εύκολη πρόσβαση στην εταιρεία (κοντά σε μετρό και λεωφορεία)
• Συνεχής εκπαίδευση
• Ευχάριστο περιβάλλον εργασίας

  Στοιχεία Επικοινωνίας: Θεοδωράκη Δήμητρα e-mail: dimitra.theodoraki@gmail.com

At TailWind, we partner with marketers, agencies, publishers and retailers to help them cut through the complexity of digital transformation and accelerate their business fast forward through automated, data-driven marketing solutions. TailWind, a ThinkDigital Group (TDG) company, is the exclusive partner of Sizmek – by Amazon, Xandr, and GlobalWebIndex in a big number of EMEA markets. To enable local retailers to create new diversified revenue lines TailWind has partnered with the world’s leading retail media platform, CitrusAd. Your Impact As a Digital Media Executive at Tailwind, you will develop meaningful marketing campaigns according to clients’ business KPIs and digital strategy. In this role, you will be able to manage several marketing platforms, lead internal performance projects, collaborate with our internal Digital Media & Commercial team, owning all digital acquisition outcomes. The role requires a methodical, team-player and results-oriented professional who has outstanding project management skills and the ability to follow through on several projects. The successful candidate will be based at Tailwind’s Headquarters in Athens or Tailwind’s Tech Hub in Patras. Key Responsibilities

• Managing multi-channel advertising campaigns (Newsletter, Display, Social, Mobile, Affiliate, eCommerce).
• Tracking and optimizing the delivery and performance of advertising campaigns.
• Management of topics requiring basic knowledge of Internet technologies (PHP, JS, web programming).
• Communicating and supporting sales team & customers in achieving their goals.
• Active participation in the evaluation of new technologies and the design of products, services and solutions.

We’re looking for someone who

• Holds Bachelor’s degree in Computer Engineering, Electrical Engineering, relative specialization in Information Technology or Science.
• Has a good knowledge of MS Office.
• Speaks excellent English.
• Displays a relentless focus on improvement.
• Can prioritize and execute tasks in a fast-paced environment.
• Has completed military obligations (for male candidates).

It will be considered a plus

• Previous experience in digital advertising will be appreciated.
• Google Ads and Google Analytics Certified.
• SEO experience.

Benefits and Perks TailWind company is part of TDG, recognized as a Great Place to Work® for 2022. We are on a mission to boldly lead our people to where no one has gone before. Our people enjoy benefits that make them able to develop their careers and professional skills. We challenge ourselves to work with the best and most talented professionals and we want to offer a great place to work and thrive. We are offering:

• A competitive salary based on experience and skills.
• A budgeted training and professional development plan.
• A modern workplace environment, and the excitement of working closely with a successful, highly motivated, dynamic, and talented team.
• Heart Long Weekends! A paid-time-off throughout the year to enjoy life outside of work.
• Access to TDG’s Library for professional development.
• Fresh fruits and the best selection of tea every day.

TailWind offers a hybrid working model. Team members all over the EMEA region currently can meet in person every other week. TailWind continues to grow our team by conducting a remote-first onboarding process.

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At TailWind, we partner with marketers, agencies, publishers and retailers to help them cut through the complexity of digital transformation and accelerate their business fast forward through automated, data-driven marketing solutions. TailWind, a ThinkDigital Group (TDG) company, is the exclusive partner of Sizmek – by Amazon, Xandr, and GlobalWebIndex in a big number of EMEA markets. To enable local retailers to create new diversified revenue lines TailWind has partnered with the world’s leading retail media platform, CitrusAd. Your Impact As a Professional Services Manager at Tailwind, you will be responsible for planning and overseeing digital projects for our clients, from the initial ideation through to completion. In this role, you will coordinate people and processes to deliver projects on time, within the desired outcomes aligned to clients’ business KPIs and digital strategy. The role requires a methodical, team-player and results-oriented professional who has outstanding project management skills and the ability to follow through on several projects. The successful candidate will be based at TDG’s Headquarters in Athens. Key Responsibilities

• Coordinate internal resources and third parties/partners for the flawless execution of projects.
• Ensure that all projects are delivered on time, within the scope and budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop a detailed project plan to track progress.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

We’re looking for someone who

• Holds Bachelor’s degree in Marketing, Business administration or Computer Engineering, Electrical Engineering or relative specialization in Information Technology or Science.
• Has 2+ years of working experience as a project administrator or project manager or (digital) projects lead.
• Has a good knowledge of MS Office.
• Speaks excellent English.
• Displays a relentless focus on improvement.
• Has excellent client-facing and internal communication skills.
• Has solid organizational skills including attention to detail and multi-tasking skills
• Has completed military obligations (for male candidates).

  It will be considered a plus

• Previous experience in digital advertising will be appreciated.
• PMP Certification or proven experience with project management tools
• Google Ads and Google Analytics Certified.

Benefits and Perks TailWind company is part of TDG, recognized as a Great Place to Work® for 2022. We are on a mission to boldly lead our people to where no one has gone before. Our people enjoy benefits that make them able to develop their careers and professional skills. We challenge ourselves to work with the best and most talented professionals and we want to offer a great place to work and thrive. We are offering:

• A competitive salary based on experience and skills.
• A budgeted training and professional development plan.
• A modern workplace environment, and the excitement of working closely with a successful, highly motivated, dynamic, and talented team.
• Heart Long Weekends! A paid-time-off throughout the year to enjoy life outside of work.
• Access to TDG’s Library for professional development.
• Fresh fruits and the best selection of tea every day.

TailWind offers a hybrid working model. Team members all over the EMEA region currently can meet in person every other week. TailWind continues to grow our team by conducting a remote-first onboarding process.

Apply this job