• Completing tasks allocated by Supervisor
• Replying to emails
• Updating Booking Information
• Management of internal & external email communication (via calls, texts, and emails) with clients and collaborators
• Learning to handle client inquiries in a precise and timely manner ascertaining all requirements
• Overseeing client itineraries and documents and ensuring prompt delivery
• Troubleshooting issues efficiently and offer resolutions
• Escalate unresolved issues to relevant superior
• Provision of recommendations and brochures, leading to upsells
• Assist the management team and Supervisor on ad-hoc requests
• Mastering Travelive destinations, services, and itineraries
• Staying current with the travel industry and destination trends, and relevant new developments
• Maintaining good relationships with co-workers, taking direction from superiors, and working effectively as part of a team
• Liaise with other departments effectively & efficiently

• Good communication skills and command of the English language both verbal and written
• Ability to analyze trip details; BA degree preferred (or pursuance) or excellent score in High school
• MS Office proficiency & documentation skills
• Computer and technical knowledge/fluency
• Ability to multitask and sound problem-solving skills
• 2+ years prior experience in customer support preferred

• Impeccable attention to detail
• Must be team oriented, extremely motivated, and able to work independently
• Ability to operate in a fast-paced environment and work under pressure
• Proactive approach to support
• Strong organizational skills and the ability to set priorities and meet deadlines
• Result driven
• Male candidates must have fulfilled their military obligations.

• A unique opportunity to grow within one of the leading Destination Management Companies in the travel industry.
• Competitive salary.
• Friendly and professional working environment.
• An international and diverse work atmosphere
• Continuous opportunities for career progression

Description

We are seeking for a self-motivated, customer-service oriented, strong team-player “Customer Service Officer”, to join our “Customer Care” team, in Piraeus office.

• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track / trace upon delivery
• Participate to the promotion of relevant products or services when talking to customers Record and update information on customer profiles
• Monitor and control invoicing of charges related to cancelled bookings after empty pick-up Contact customers and manage/ coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.)
• Coordinate with related internal teams and follow up to ensure resolution
• In case of change, check if change is possible and modify all bookings as per customer request in line with corporate guidelines
• Give guidelines and support GBS booking desk team on all topics (process, customer profiles, etc.) if applicable
• Extract discharge lists and check customer space allocation
• Give priority for SHORT SEA shipments follow-up

• University Degree in Maritime and/or Business Administration or relevant Degree
• Up to 3 years of experience in the Maritime sector
• Strong verbal/written communication
• Excellent Command of Greek & English Language
• Proficient in Microsoft Office
• Sufficient geography knowledge
• Time management

• Competitive remuneration package
• Career development opportunities
• Private life/medical insurance & extra benefits
• Excellent work environment

• Working closely with the manager or assigned staF member, and completing all allocated tasks.
• Conducting desktop research or gathering information through surveys or by speaking to clients.
• Scheduling meetings.
• Attending and participating in meetings.
• Liaising with clients, vendors, and suppliers on behalf of the company’s managers.
• Updating and filing documents and entering data in CRM system.
• Observing and carrying out sales processes.
• Preparing company newsletters and other promotional materials.
• Ensuring deliveries to customers.
• Identifying potential weaknesses and oFering improvement suggestions.

• Degree in Business Administration, Marketing , or Technical knowledge are an asset.
• Ability to fluently communicate in both Greek and English is required.
• Solid knowledge and use of Microsoft Excel is required.
• Ability to independently think and find solutions.
• Ability to work fast and eFectively- we are a team that relies on high production, which means we are looking for someone who is self-driven and thrives in a demanding environment.
• Strong inter-personal communication skills and ability to openly and freely communicate with existing and potential clients.
• Mindset of always learning, growing and taking more responsibility,.