Description
Who we are
Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We want our customers to experience the world while we take care of the technology that enables traveling. We are the preferred partner of some of the world’s most prominent travel technology companies such as Booking.com & Google Flights. In this context, to deliver on the company’s overall mission to make it easier for everyone to experience the world, Booking Holdings recently entered into an agreement to acquire our company. Completion of the acquisition is subject to certain closing conditions, including regulatory approval. Exciting times ahead, so join our diverse team of 1000+ talented professionals and explore unlimited work opportunities!
Our 110 websites in 70+ countries across the globe include (but are not limited to) gotogate.com, pamediakopes.gr, mytrip.com, flightnetwork, supersavertravel.se, trip.ru & flygresor.se.
Our headquarters are located in Uppsala (Sweden), with additional offices in Stockholm, Gothenburg, Athens, Toronto and India (Pune and Mumbai).
Position Overview
As a Travel agent, you will assist our clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems. Another vital aspect of the Travel Agent position is to promote and sell our flight addon products as a natural extension of conversation with the customer. Our intention is to provide a more complete service to our customers by travelling with peace of mind and security.
In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others!
Position reports to a Frontline Customer Service Manager.
Responsibilities
- Receive & process incoming calls, emails & social media requests
- Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
- Manage flight cancellations, rebookings and force majeure situations
- Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole
- Report technical issues, customers’ complaints and other problems
- Enjoy and encourage working with sales
Requirements
- Native level of Russian (oral and written)
- Very good knowledge of the English language
- A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject)
- Experience in the customer service sector
- Experience in working with KPIs
- GDS knowledge will be considered as an asset (Amadeus or Sabre)
- Computer literacy
- Excellent communication skills and a can-do attitude
- Quality focus and multitasking in a fast-paced environment
- Ability to manage change and work under pressure
- Playing to win
- Accountability & cooperation
- Urgency to be excellent
- Legal permit to work in our office located in Athens, Greece
Benefits
- The chance to work in a highly paced environment and grow professionally
- A relaxed & fun work environment where you can enjoy daily breakfast, can play ping pong or join yoga lessons
- Competitive salary combined with customized incentives’ program
- Standard working hours Monday- Friday (morning shifts)
- Complimentary private health insurance
- Modern, bright open office plan stretching over 4000㎡
