We are expanding the team in our Voula office in Athens, Greece, and are looking for eligible candidates to join our Support department.
Applicants should be highly motivated individuals seeking a career path featuring exceptional opportunities for personal and professional growth.
Responsibilities include:
- Completing tasks allocated by Supervisor
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- Replying to emails
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- Updating Booking Information
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- Management of internal & external email communication (via calls, texts, and emails) with clients and collaborators
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- Learning to handle client inquiries in a precise and timely manner ascertaining all requirements
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- Overseeing client itineraries and documents and ensuring prompt delivery
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- Troubleshooting issues efficiently and offer resolutions
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- Escalate unresolved issues to relevant superior
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- Provision of recommendations and brochures, leading to upsells
- Assist the management team and Supervisor on ad-hoc requests
- Mastering Travelive destinations, services, and itineraries
- Staying current with the travel industry and destination trends, and relevant new developments
- Maintaining good relationships with co-workers, taking direction from superiors, and working effectively as part of a team
- Liaise with other departments effectively & efficiently
Qualified applicants should have:
- Good communication skills and command of the English language both verbal and written
- Ability to analyze trip details; BA degree preferred (or pursuance) or excellent score in High school
- MS Office proficiency & documentation skills
- Computer and technical knowledge/fluency
- Ability to multitask and sound problem-solving skills
- 2+ years prior experience in customer support preferred
Additional Skills:
- Impeccable attention to detail
- Must be team oriented, extremely motivated, and able to work independently
- Ability to operate in a fast-paced environment and work under pressure
- Proactive approach to support
- Strong organizational skills and the ability to set priorities and meet deadlines
- Result driven
* Male candidates must have fulfilled their military obligations.
Compensation based on experience.
Please send a cover letter and CV to careers@travelive.com.
Only applications submitted in English will be considered.
Travelive is an equal opportunity employer.
*By applying to this job opening you are accepting our Privacy & GDPR Policy
