As part of the Help Desk Team, the IT Support Engineer will work in a complex and demanding environment with over 1000+ users and more than 80 remote locations where systems and network stability is our everyday target.
Job duties:
- Users Support in Headquarters and our remote locations by resolving requests from our ticketing system
- Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators
- Troubleshooting hardware and software issues of corporate PCs and laptops.
The successful candidate should have:
- BSc degree in Information Technology or related field
- Minimum 1 year of experience in a similar role
- Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP)
- Knowledge of Computer hardware and software
- Experience in Antivirus and Antispam Software
- Understanding basic principles of networking and IP telephony
- Very good communication skills and team player.
The Company offers:
- Competitive remuneration package & extra benefits
- Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 11 years)
- Among top industries in international market trends
- Multiple learning & career opportunities
