Description
A Management Information Systems (MIS) Analyst plays a critical role in supporting business operations by gathering, analyzing, and interpreting data to facilitate decision-making and enhance organizational performance. The position involves working closely with internal stakeholders, management teams, and external partners to ensure accurate, timely, and actionable insights are delivered.
Main Accountabilities
- Gathering and analyzing data to monitor business performance
- Preparing key reports (performance metrics, KPIs, SLAs) on a regular basis
- Providing detailed analyses of business activities, including operations and team performance
- Tracking team and individual performance to meet KPIs
- Monitoring workloads for timely and qualitative task delivery
- Collaborating with management to identify business requirements and develop reporting solutions
- Ensuring the accuracy and relevance of data for stakeholders
- Liaising between internal teams and external partners for data clarity and report justifications
- Coordinating reporting requests from teams and vendors
- Identifying process improvement opportunities from data trends
- Supporting strategic initiatives with data-driven business insights
- Responding to ad hoc analysis requests and operational issues
- Developing custom reports to address unique operational needs
Requirements
Education, Experience and Technical Skills
- Bachelor’s Degree in Mathematics, Computer Science, Finance, Banking, or any other Business-related studies
- Advanced knowledge of Microsoft Office (Excel & PowerPoint)
- Proficiency in data analysis tools and reporting software (e.g., Excel, Power BI, etc.)
- Excellent verbal and written communication skills in English and Greek
- Adept at queries, report writing and presenting findings
