Travelive is a collection of trusted destination management companies (DMCs) specializing in unique travel experiences tailored to individual clients. Our destination specialties include Greece, Italy, Croatia, Spain, Portugal, Morocco, Egypt, and Turkey.
Founded by a former advisor, Travelive was built around the challenges experienced by advisors selling the world.
With offices in the US and across destinations, our dedicated teams led by Country Managers offer the benefits of working with a US company while also providing in-depth local knowledge, support, and a complete solution from 4* to ultraluxe.
Travelive expertise includes custom FIT itineraries, group and multi-generational travel, country combinations, pre-and-post cruise, shore excursions, private yacht charters, and villas. Travel planners are available for consultation with advisors and their clients. Itineraries are completed by our in-house concierge team and all guests have access to our 24/7 in-destination support.
We are looking to expand our team in our Voula office in Athens, Greece, and are seeking an experienced individual for our current opening: Customer Support Assistant.
Applicants should be highly motivated individuals seeking a career path featuring exceptional opportunities for personal and professional growth.
Position: Customer Support Assistant
Responsibilities include:
- Completing tasks allocated by Supervisor
- Replying to emails
- Updating Booking Information
- Management of internal & external email communication (via calls, texts, and emails) with clients and collaborators
- Learning to handle client inquiries in a precise and timely manner ascertaining all requirements
- Overseeing client itineraries and documents and ensuring prompt delivery
- Troubleshooting issues efficiently and offer resolutions
- Escalate unresolved issues to relevant superior
- Provision of recommendations and brochures, leading to upsells
- Assist the management team and Supervisor on ad-hoc requests
- Mastering Travelive destinations, services, and itineraries
- Staying current with the travel industry and destination trends, and relevant new developments
- Maintaining good relationships with co-workers, taking direction from superiors, and working effectively as part of a team
- Liaise with other departments effectively & efficiently
Qualified applicants should have:
- Good communication skills and command of the English language both verbal and written
- Ability to analyze trip details; BA degree preferred (or pursuance) or excellent score in High school
- MS Office proficiency & documentation skills
- Computer and technical knowledge/fluency
- Ability to multitask and sound problem-solving skills
- 2+ years prior experience in customer support preferred
Additional Skills:
- Impeccable attention to detail
- Must be team oriented, extremely motivated, and able to work independently
- Ability to operate in a fast-paced environment and work under pressure
- Proactive approach to support
- Strong organizational skills and the ability to set priorities and meet deadlines
- Result driven
- Male candidates must have fulfilled their military obligations.
Travelive offers:
- A unique opportunity to grow within one of the leading Destination Management Companies in the travel industry.
- Competitive salary.
- Friendly and professional working environment.
- An international and diverse work atmosphere
- Continuous opportunities for career progression
Compensation based on experience.
Please send a cover letter and CV to careers@travelive.com
Only applications submitted in English will be considered.
Travelive is an equal opportunity employer.
