Job Title: Customer Service Officer
Direct Report: Customer Service Manager
Department: Customer Care
CMA CGM GREECE is a wholly owned subsidiary of the CMA CGM Group, representing the interests of CMA CGM in Greece. It has currently presence in the two largest ports of Greece, Piraeus & Thessaloniki, offering 30 Line services. CMA CGM GREECE has the best solution for your cargo transport needs and offers top quality services, combining performance, reliability, and quality, through a team of motivated industry professionals.
We are seeking for a self-motivated, customer-service oriented, strong team-player “Customer Service Officer”, to join our “Customer Care” team, in Piraeus office.
Responsibilities & Duties
- Coordinate internally and/or respond to customer queries related to shipment
- Monitor shipment according to customer status and track / trace upon delivery
- Participate to the promotion of relevant products or services when talking to customers Record and update information on customer profiles
- Monitor and control invoicing of charges related to cancelled bookings after empty pick-up Contact customers and manage/ coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.)
- Coordinate with related internal teams and follow up to ensure resolution
- In case of change, check if change is possible and modify all bookings as per customer request in line with corporate guidelines
- Give guidelines and support GBS booking desk team on all topics (process, customer profiles, etc.) if applicable
- Extract discharge lists and check customer space allocation
- Give priority for SHORT SEA shipments follow-up
Key Competencies & Skills:
- University Degree in Maritime and/or Business Administration or relevant Degree
- Up to 3 years of experience in the Maritime sector
- Strong verbal/written communication
- Excellent Command of Greek & English Language
- Proficient in Microsoft Office
- Sufficient geography knowledge
- Time management
Benefits
- Competitive remuneration package
- Career development opportunities
- Private life/medical insurance & extra benefits
- Excellent work environment
Resumes to be sent: pir.hr@cma-cgm.com
