Responsibilities include:

• Completing tasks allocated by Supervisor
  • Replying to emails
  • Updating Booking Information
• Management of internal & external email communication (via calls, texts, and emails) with clients and collaborators
  • Learning to handle client inquiries in a precise and timely manner ascertaining all requirements
  • Overseeing client itineraries and documents and ensuring prompt delivery
  • Troubleshooting issues efficiently and offer resolutions
  • Escalate unresolved issues to relevant superior
• Provision of recommendations and brochures, leading to upsells
• Assist the management team and Supervisor on ad-hoc requests
• Mastering Travelive destinations, services, and itineraries
• Staying current with the travel industry and destination trends, and relevant new developments
• Maintaining good relationships with co-workers, taking direction from superiors, and working effectively as part of a team
• Liaise with other departments effectively & efficiently

Qualified applicants should have:

• Good communication skills and command of the English language both verbal and written
• Ability to analyze trip details; BA degree preferred (or pursuance) or excellent score in High school
• MS Office proficiency & documentation skills
• Computer and technical knowledge/fluency
• Ability to multitask and sound problem-solving skills
• 2+ years prior experience in customer support preferred

Additional Skills:

• Impeccable attention to detail
• Must be team oriented, extremely motivated, and able to work independently
• Ability to operate in a fast-paced environment and work under pressure
• Proactive approach to support
• Strong organizational skills and the ability to set priorities and meet deadlines
• Result driven

* Male candidates must have fulfilled their military obligations.

Compensation based on experience.

Please send a cover letter and CV to careers@travelive.com.

Only applications submitted in English will be considered.

Travelive is an equal opportunity employer.