About Us:
OPAP is the top gaming company in Greece and among the most recognized ones in its sector worldwide. Our aim is to establish OPAP as a world-class entertainment and gaming company, having long-term strategic priorities focus on the customers, on the people, on the network, on the products and on the digital-technological capabilities. We are currently a highly esteemed employer, offering career opportunities and a unique work experience to exceptional professionals and talented young people, through our dynamic Selection & Recruitment Program as well as our Internship/Graduate Programs. Our main objective is to develop a high-performing Team by attracting new talents, as well as developing and creating stronger bonds between our people.
So what’s the challenge…
The LOTOS Business Operations Specialist will be responsible to operate the LOTOS Gaming System applications, perform controls and handle potential malfunctions or service failures according to processes to enable the proper operation of all Games provided to Greece and Cyprus through LOTOS
Your day to day will include:
- Executing daily operations of lottery systems by effectively operating multiple applications
- Monitoring and assessing the performance of LOTOS Gaming System according to operating standards
- Participating in the enhancement of data quality and operational processes, performing regular control checks on data integrity and system reliability
- Participating in projects for the upgrading / remodeling of the LOTOS gaming platform
- Following-up and cooperating with internal and external stakeholders for the effective management of issues on production environment of LOTOS
- Executing UAT to support IT team and vendors in the implementation of system improvements and modifications
- Executing daily and drawing management processes to support lottery business operation and reconciliation controls
- Monitoring ongoing business processes and established information security controls
- Monitoring and assessing the performance of LOTOS Gaming System according to operating standards
- Supporting the execution of corrective / improvement actions to the LOTOS Gaming System, according to the guidelines and directions
- Proceeding to the necessary Configuration of Lotos Gaming System parameters according to business needs and standards
- Participating in the planning and execution of the contingency plans to ensure high availability of lottery business operations
What you need to succeed:
- BSc in Information technology or relevant field
- 4+ years of experience in technical operations support roles
- Very good knowledge of the gaming operations and procedures
- Availability to work in shifts
- Knowledge of IT service management/ticketing systems
- Strong analytical and problem-solving skills
- Good communication and interpersonal skills
- Strong customer-support orientation with keen attention to detail
- Ability to work effectively under deadlines
- Excellent command of the English language (oral and written)
- Proficient MS Office user
What we offer to our candidates:
- Opportunity to work with #dynamic people full of #passion #integrity & #fun
- Modern & award winning workplace environment
- Competitive compensation package
- Competencies’ & Career Development opportunities
- Private health coverage
OPAP Group is an equal opportunity employer
Does this sound like you? If yes, we would love to meet you!
