Job Description
As a Sales & Reservations Agent, you will be part of the first guest’s experience with F Zeen. The main goal is to ensure that the guests book the room that is most suitable to them following their requests and to reflect the F Zeen philosophy well within this communication via email, telephone and other.
Why you’ll love F Zeen Retreat
F Zeen retreat is an adults and residence-only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F Zeen retreat an experience beyond than just a stay. We would not be able to fulfill our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts, as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.
What you’ll do
- Follow up on e-mail and phone requests regarding accommodation
- Process, confirm or modify room reservations and send relevant confirmation to guests
- Assign rooms to each guest and update this in the system
- Keep the front office department updated at all times for any changes in the systems during the operation of the hotels
- Process payments, credits, and charges in a secure and efficient way and keep all records updated
- Monitor price parity and availability across all channels
- Monitor the direct pricing and rate plans and develop strategies aiming to maximize reservations performance
- Keep the reservations reports up to date
- Participate in the Set-up of the monthly targets and in the monthly budget reconciliation
What we are looking for
- Proven work experience as a Reservations Agent, ideally in a 5* hotel environment
- Excellent command of the English language
- Knowledge of any additional language will be considered an asset
- Experience in Hotel Program (PMS)
- Computer literacy (Outlook, Excel, Word, etc)
- Possess excellent interpersonal and communication skills
- Solid written and verbal communication skills
- Teamwork spirit and customer service attitude
What we offer
- Positive working environment
- Competitive remuneration package
- Be part of an ever-evolving organization focused on transformation and innovation
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
- Excellent opportunities for career progression
- Training and career development
Join Our Team
- A team that is built on respect and excellent service over collaboration.
- A team of like-minded individuals that are motivated to work as a unit to offer our guests unique vacations and unforgettable experiences.
- A team of happy employees, that are driven within their working environment to contribute to a common goal
- A team that celebrates achievements made individually and encourages a positive attitude and integrity
- A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
- A mindful and considerate, people-oriented workplace
- A family-run company with exceptionally high standards both for the guests and the employees alike
You’re welcome here
- Share in our philosophy. We are waiting for you to join the F Zeen team!
Send us your CV at careers@fzeen.net.
