Customer Solutions Specialist – 10-month contract
Position Snapshot
Nestlé Customer Service, Athens, Greece
Reporting to: Customer Solutions Analyst (CSA) Manager & Process Optimization Lead
10-month contract
Position Summary
To effectively drive the Perfect Order Cycle approach in order to provide top class service to our customers
A day in the life of…
Ensure smooth execution of order to cash daily process by:
- Resolution of exceptions across end-to-end process ensuring proper order cycle
- Close collaboration with internal (Supply Chain, Sales, etc.) and external partners (3PLs, distributors, customers)
- Handling of customer claims and returns/refusals in a timely manner
- Participating in improvement activities
What will make you successful
- Bachelor’s degree in business-related field or science / engineering / information systems
- Specialization or a Master’s degree in Supply Chain or Logistics field will be considered a plus
- Two-three years of experience in similar position preferably in a multinational environment
- Strong analytical skills and good MS office knowledge (especially Excel)
- Service-oriented mindset with good communication skills
- Ability to work in a team and on projects
- Fluency in Greek & English
- Experience in Power BI or Power Apps will be considered a plus
Why you should apply
- Join the leading Food company in the world with more than 83bio CHF sales and presence in 186 countries
- Be a part of our dynamic, passionate, and innovative Supply Chain Team
- Contribute in offering the best service experience to our customers
- Engage with our people from all over the world and join exciting local or international projects and assignments
- Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem
- Enjoy the wide range of Nestlé benefits such as comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves, Flexible Work Plans, Baby Support plan & Pet Support plan and many others
