Description
- Provide service desk support and resolve problems to the end-users based on internal policies and procedures
- Monitor and respond quickly and effectively to requests/incidents received through the IT service desk
- Manage PC setup and deployment for new employees using standard hardware, images, and software
- Utilize and maintain the helpdesk tracking software
- Assist with onboarding of new users
- Install, test, and configure new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and software licenses.
- Report issues to the Service Desk for escalation
- Perform timely workstation hardware and software upgrades as required
- Comply with ISO 20000 governance model
Requirements
- IEK/Technical University degree in Computer Science or related field
- Very good Hardware and Software Troubleshooting skills
- Very good knowledge of Windows operating systems and Office 365 suite
- Very good command of MS Office Suite
- Solid experience in a helpdesk or technical support environment will be considered a plus
- Holder of ITIL v3/4 Certificate will be considered a plus
- Able to adapt to a fast-evolving technology environment and ability to learn
- Highly organized and able to work on own initiative to complete the range of tasks required
- Willing working on shifts
Benefits
- Opportunities to participate in trainings
- Life and Health insurance
- Fuel card or public transportation allowance for visiting premises in Spata, Attica
- Certified work environment by SHARE Equality Label®
As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region.
Printec regrets that due to the large number of applications received, we will only contact those who solely correspond to the job requirements as listed above. All applications will be treated with strict confidentiality.
