Description
- Provide service desk support and resolve problems to the end-users based on internal policies and procedures
- Monitor and respond quickly and effectively to requests/incidents received through the IT service desk
- Manage PC setup and deployment for new employees using standard hardware, images, and software
- Utilize and maintain the helpdesk tracking software
- Assist with onboarding of new users
- Install, test, and configure new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and software licenses.
- Report issues to the Service Desk for escalation
- Perform timely workstation hardware and software upgrades as required
- Comply with ISO 20000 governance model
Requirements
- IEK/Technical University degree in Computer Science or related field
- Very good Hardware and Software Troubleshooting skills
- Very good knowledge of Windows operating systems and Office 365 suite
- Very good command of MS Office Suite
- Solid experience in a helpdesk or technical support environment will be considered a plus
- Holder of ITIL v3/4 Certificate will be considered a plus
- Able to adapt to a fast-evolving technology environment and ability to learn
- Highly organized and able to work on own initiative to complete the range of tasks required
- Willing working on shifts
Benefits
- Opportunities to participate in trainings
- Life and Health insurance
- Fuel card or public transportation allowance for visiting premises in Spata, Attica
