MANAGER – CONSULTING – SALESFORCE-GR012018-145802
Description
MANAGER – CONSULTING – SALESFORCE
What Impact will you make?
YOUR OPPORTUNITY
We are always on the lookout for talented and passionate professionals who share our dedication to all things digital and to delivering quality. We believe in our people and we pride ourselves on our unique culture. We are currently seeking for an exceptional Manager to become part of our dynamic Consulting team in our offices in Athens.
Deloitte Digital supports organizations across the digital lifecycle — from working to define a bold digital strategy to designing and building their online and mobile presence — using agile methods that move quickly from digital concept to digital reality. Deloitte Digital supports our clients in online and mobile strategy, design and development, offering world-class knowledge and resources from the leading global business and technology consultancy.
Our Digital Strategy practice helps executives understand, envision and articulate digital as a business strategy and implement it across the enterprise, using a road map that delivers on the brand promise across channels, with clear ownership and accountability.
YOUR ROLE AND RESPONSIBILITIES
Your role as a Manager will focus on the management and delivery of client engagements, understanding key objectives for clients and Deloitte, maximizing results and driving high performance from people while fostering collaboration across businesses and borders. In this role, you will develop high performing people and teams, act as a role model, leading and supporting them to make an impact that matters, and setting the direction to deliver exceptional client service.
During your tenure as a Manager you will demonstrate and develop your ability to:
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Plan and execute a project to deliver a superior client experience
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Comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices
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Identify and solve problems objectively using analysis, experience and judgment
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Identify and transform opportunities into solutions that drive business value for our clients
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Incorporate financial information when evaluating business opportunities and making recommendations
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Develop relationships, establish credibility with and instill confidence in clients
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Leverage cross-geography insights and practitioners to enhance client service delivery
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Articulate how technology enables and differentiates the business and communicate this effectively to clients
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Manage and deliver client engagements and exceptional client services, as well as sales and practice development
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Work within an engagement team and is responsible for identifying the client needs, breaks down large scale projects to manageable tasks, working out which IT products to use based on cost benefit analysis and research, agreeing plans with the clients, explaining to designers and developers what’s required and overseeing the progress, producing documents that monitor progress and ensure the quality of the project and advising the client on managing future IT needs
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Provide top down and bottom up estimates to high level functional stories; Well versed with Agile delivery model delivering Salesforce projects, Salesforce manager is responsible to oversee and drive scoping, build, sprint testing and deployment to lower and production environments
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Estimate, design and deliver data migration requirements using Salesforce and other industry ecosystem products
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Lead overall Salesforce Configuration, Design, Build, testing, Documentation and deploy high quality business solutions on the Force.com platform in the Salesforce space
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Develop end to end Salesforce solutions using Force.com APEX Class, Triggers, Visualforce pages, components etc.
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Play a technical lead role in evaluating new CRM technologies/ad-ons and develops plans for theirimplementation into Salesforce
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Provide technical support for existing custom APEX code being used on the Force.com platform
Integrate Salesforce application with other boundary systems leveraging SOAP/REST based solutions -
Understanding of overall SFDC architecture and knowledge of salesforce.com ecosystems and Salesforce.comsecurity models
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Train other development resources on Salesforce development practices
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Maintain alignment with Salesforce development best practices
Qualifications
OUR REQUIREMENTS
To qualify for the role you must have:
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10+ years of consulting and / or CRM implementation experience
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2-4 full life-cycle Salesforce implementation with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com
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Managed at least two large-scale full-life cycle implementations of CRM solutions
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Strong people management skills leading small to larger team spread across geographies
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Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
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3+ years of hands on experience on Sales/Service Cloud or Force.com platform and integrations
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SFDC Experience working in APEX class / coding, Custom coding, Process Builder, Communities, Triggers, Visualforce, Workflows, CSS, HTML, Templates and Web Services
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Having knowledge of MuleSoft, Informatica and Informatica Cloud is a plus
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Financial Services and Retail sector implementation experience
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Full SDLC experience implementing Salesforce or other CRM platforms (Oracle Sales Cloud, SAP CRM, Microsoft Dynamics, etc.) or CPQ technologies (Big Machines, Apttus, Cameleon)
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Experience implementing other marketing automation packages or technologies (Wave Analytics, Blue Kai, Eloqua,Exact Target, Unica etc)
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Certifications – Salesforce PD1, PD2, Sales/Service cloud, virtualization or on other cloud technologies preferred
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Strong interpersonal and communications skills in Greek & English
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Military obligations fulfilled for male candidates
ABOUT CONSULTING
Three core competency areas make up our Consulting service line:
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Technology
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Strategy & Operations
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Human Capital
We exist to solve complex problems
Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Consulting team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value – we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers – answers with impact.
We are committed to collaboration
Our role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities.
We create long-term, sustainable impact
We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.
ABOUT DELOITTE
Our services
Deloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.
We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.
Our Purpose
Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it’s about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
Our values
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.
We value difference, with respect at the heart of our inclusive culture.
Our talent experience
From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.
Deloitte Certified Public Accountants S.A., Deloitte Business Solutions S.A., Deloitte Accounting Compliance & Reporting Services S.A. and Deloitte Alexander Competence Center Societe Anonyme of Business Consultants are the Greek member firms of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”). “Deloitte Certified Public Accountants S.A.” provides audit and risk advisory services, “Deloitte Business Solutions S.A.” financial advisory, tax and consulting services and “Deloitte Accounting Compliance & Reporting Services S.A.” accounting outsourcing services. “Deloitte Alexander Competence Center Societe Anonyme of Business Consultants” based in Thessaloniki is a center of innovation providing financial advisory, tax and consulting services.
“Koimtzoglou-Leventis & Associates Law Partnership” (“KL Law Firm”) is a Greek law partnership qualified to provide legal services and advice in Greece.
Deloitte provides audit, consulting, financial advisory, risk advisory, tax and related services to public and private clients spanning multiple industries. Deloitte serves four out of five Fortune Global 500® companies through a globally connected network of member firms in more than 150 countries and territories bringing world-class capabilities, insights, and high-quality service to address clients’ most complex business challenges. To learn more about how Deloitte’s approximately 245,000 professionals make an impact that matters, please connect with us on Facebook, LinkedIn, or Twitter.
This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte Network”) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.
© 2018. For information, contact Deloitte Greece.
