MetLife is a leading global provider of insurance industry serving 90 million customers in more than 60 countries all over the world. The company offers Individual and Group Insurance Plans in Life, Personal Accident, Health and Pension, providing comprehensive protection to 600.000 insured all over the country.”
We are seeking for our Customer Service department the right individual to assume the position of
CUSTOMER SERVICE TRAINEE
(Code: CST)
Overview of the role:
The job holder will fully support Customer Service department, along with the achievement of the department’s targets.
Key Responsibilities:
- Modification of policy terms, payment method, beneficiaries etc
- Policy Reinstatement,
- Policy surrender
- Grants loans based on policy terms
- Performs accounting entries to reflect above mentioned processes
- Updates and manages the software supporting the data of the department
- Contacts agency outlets for Individual policy issues
- Communicates with policy holders for the resolution of any pending issues
- Both oral & verbal communication with company’s insured population
- Delivery of top quality customer service
Business Knowledge/Technical Skills:
- A Bachelor’s degree preferably in Statistics or Insurance studies
- Good knowledge of English and MS Office
Required Competencies:
- Result oriented, hardworking and flexible
- Ability to work under pressure, work on own initiative, prioritize tasks and manage workload
- Critical and analytical thinking
- Solve problems efficiently
- Excellent interpersonal and organizational skills
- Team player and dynamic personality
What we offer:
Our company offers a competitive remuneration package, continuous training and opportunities for further career development in a friendly and fast paced working environment, but also an employer that invests in people’s potential and growth.
