Technical Support Specialist
Who We Are: a leading business software and services provider in South East Europe and the Middle East. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, HCM, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others. With more than 20 years of experience, thousands of clients, a highly skilled Channel Partner network and more than 600 employees, we continuously invest in advanced technologies and professional development of our people.
About the Role:
We are expanding our Technical Support team in Athens and we are seeking a motivated and skilled Technical Support Specialist to join our dynamic team with the following responsibilities:
- Provide expert technical assistance and support to end-users
- Diagnose and troubleshoot software issues, providing effective solutions to clients
- Advice and train users on software use
- Provide customer feedback to internal teams to drive product enhancements and improvements
Desired Skills & Experience:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Economics or a related field
- Knowledge of Databases (Microsoft SQL Server) will be considered as an asset
- Familiarity with ERP, CRM or other software is a plus
- Excellent verbal and written communication skills in English
- Strong interpersonal skills
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team
- Customer-oriented mindset with a commitment to delivering high-quality service
What we offer:
For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:
- Competitive remuneration package
- Private health insurance plan
- Benefits such as gift cards, meal tickets, personal travelling expenses etc.
- Continuous training opportunities and certifications
- A positive and supportive working environment
- Free use of company bus
How to apply:
If you are interested in this career opportunity, then we are eager to get to know you!
To apply for this role please send your CV at jobs@entersoft.gr . All applicants will be treated in strict confidence.
