#definesafety

CUSTOMER SERVICE AGENT

IMPORT

-Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import areas.

-Be fully responsible for customer satisfaction, own, manage all customer facing activities.

-As part of Commercial Intelligence – build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.

-Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through  pro-active resolution handling and Issue resolution ownership.

-Understand and be familiar with local KPIs and act in line with set targets.Drive continuous improvements opportunities.

-Work actively with other departments and Maersk offices in other regions

  • Universitydegree  in  Shipping  or  Supply  chain/Logistics
  • Goodcommand  of  Microsoft  Office  applications
  • Strongcustomer  understanding
  • Focuson  constant  improvements  with  a  flexible  mind
  • Efficient,decisive,  result  orientated
  • Strongdrive  to  give  our  customers  a  world  class  service
  • Excellentcommand  of  written  and  spoken  English
  • Excellentinterpersonal  and  communication  skills
  • Energetic,self-motivated  and  dedicated
  • Willingnessto  be  a  team  player
  • Result-orientedwith  strong  planning  and  organizational  skills
  • 2-3 years  of  experience  in  related  area  would be  a  plus

All interested candidates can submit their application online by visiting

below link:

CUSTOMER SERVICE AGENT

 

 

#definesafety