#definesafety

CUSTOMER SERVICE AGENT
IMPORT

-Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import areas.
-Be fully responsible for customer satisfaction, own, manage all customer facing activities.
-As part of Commercial Intelligence – build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
-Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
-Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
-Work actively with other departments and Maersk offices in other regions.

Who we are looking for

·         University degree in Shipping or Supply chain/Logistics

·         2-3 years of experience in related area is a plus

·         Good command of Microsoft Office applications

·         Strong customer understanding

·         Focus on constant improvements with a flexible mind

·         Efficient, decisive, result orientated

·         Strong drive to give our customers a world class service

·         Excellent command of written and spoken English

·         Excellent interpersonal and communication skills

·         Energetic, self-motivated and dedicated

·         Willingness to be a team player

·         Result-oriented with strong planning and organizational skills

 

All interested candidates can submit their application online by visiting below link:

https://jobsearch.maersk.com/vacancies/publication?pinst=005056A569991EE6BD8BB9738BC59E37

 

#definesafety